Call: 888.611.7275

Call: 888.611.7275

ParkUSA Update During COVID-19

Updated: March 22, 2020

As the Novel Coronavirus (COVID-19) impacts our industry, ParkUSA is taking steps to keep employees safe and provide products and services to our customers. Our pandemic planning team is working closely with government agencies and public health organizations and is prepared to execute business continuity plans.

In his Coronavirus Guidance for America, President Trump stated employees in critical infrastructure "have a special responsibility" to maintain a normal work schedule. The Cybersecurity Infrastructure Agency (CISA) on March 19 issued an initial list of "Essential Critical Infrastructure Workers" to help State and local officials as they work to protect their communities, while ensuring continuity of functions critical to public health and safety, as well as economic and national security.

This list of essential infrastructure workers, in the document linked below, includes employees responsible for supporting "Water Wastewater Infrastructure, Critical Manufacturing, and Transportation Logistics". As referenced in the President's executive order, the CISA document can be found here:

Memorandum on Identification of Essential Critical Infrastructure Workers During COVID-19 Response

ParkUSA Critical Infrastructure Memo

This fluid situation may require implementing our pandemic operating plan with a command center staffed with essential operations personnel prepared to respond to various scenarios. The command center team will be responsible for critical manufacturing adjustments, jobsite technical startup and repairs, equipment planning, transportation logistics plan adjustments, procurement, other related other functions. The team will facilitate communication between operating staff and customers.

ParkUSA is asking customers for advanced notification of orders and expected shipment timing to ensure resources are properly positioned when needed. Understanding customer surges helps us provide the water solutions to keep each customer’s needs fulfilled.

ParkUSA is dedicated to maintaining a healthy workplace and following the U.S. Centers for Disease Control and Prevention (CDC) guidelines for businesses.
We issued guidance to employees regarding best practices to prevent the transmission of the coronavirus and have a core team of health and safety professionals prepared to respond to a potential outbreak.


At this time, our main office in Houston, as well as our branches in San Antonio and Ferris (DFW area), will remain open with normal business hours.

We have implemented the following changes effective immediately:

  • We will limit access to all offices and manufacturing facilities to ParkUSA personnel.  
  • All lunch-and-learns and plant tours will be rescheduled.
  • We will not be participating in any conventions or trade shows.
  • We have limited all employee travel.
  • We have implemented staggered work schedules to keep our offices staffed and maintain safe working distances.
  • We are following all CDC and WHO guidelines throughout all facilities.


We will continue to offer will call pick up with the following changes:

  • If possible, please call our office and ask for Will Call prior to your arrival.
  • Please enter the property from Emmott Rd.
  • Please proceed directly to Building 500 – there are signs to guide you to the correct entrance.
  • Please enter the first floor and remain in the waiting area for an associate.

We are doing everything possible to assure we have the proper staffing, labor, and materials to continue to service our partners in a timely manner. We will continue to keep you informed as we work through this unprecedented crisis. Please reach out to our main office at 888-611-7275 or the contacts below if you have any questions or concerns.

Stay safe,

Any of the information above is subject to change without notice.  Please reference this page for any future updates.

COVID‐19 Protection Guidelines for Workers
Centers for Disease Control and Prevention
Slow The Spread (English)
Slow The Spread (Spanish)